Business Process Redesign, a Must to Ride out the Digital Wave

Social, Mobility, Cloud, Analytics… The Internet of Things… are clear disruptors to the way business is done today.
They open up a plethora of channels and products/services for the ever-eager customer to choose from, and also give the customer the power to impact a brand and its market potential.
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David Bell, The Wharton School – Location (Place) Stays As A Major “P” In A Virtual World

His profile says that he is the Xinmei Zhang and Yongge Dai Professor of Marketing at Wharton. Just as his position-name is uncommon, it is most interesting to take a look at some of the ideas that he is known for. In his book “Location Is (Still) Everything: The Surprising Influence of the Real World on How We Search, Shop, and Sell in the Virtual One”, Prof Bell provides a framework for those who wish to understand why we use the Internet as we do. To put it simply, where you live dictates how you use the Internet.
David Bell, The Wharton School – Location (Place) Stays As A Major “P” In A Virtual World more

The Impact Of Digital Across The Breadth Of Business Services Is Poised To Be Widespread

When we surveyed 115 major enterprise service buyers late last year, there was little doubt across as to the broad impact Digital technologies will have on business services.
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2015: The year where we will focus on customer experience

It’s that time of the year where everyone is looking back at the past year and then making predictions for the year ahead. I would like to add to the voices offering their predictions, but without just offering clichés such as ‘the customer will expect more in 2015’. Of course they will expect more. They always expect more. more

Frank Bisignano – Transformer and Disruptor, Changing Lives

A much admired leader in the global arena of financial services. Frank Bisignano joined First Data Corporation in 2013, in the capacity of a Chief Executive Officer and added the title of Chairman a year later. He is credited with transforming the 43-year-old company from its position as the world’s largest traditional payment processor into a technology innovator for the 21st Century, bringing an array of new products and services designed to help enterprises large and small – millions of clients among merchants and financial institutions to boot.
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Data Visualization: the next big thing in Analytics

One of the recent paradigm shifts seen in the industry has a lot to do with data analytics and business intelligence. In large organizations where data is spread across disparate forms and platforms, about 80% of BI effort goes into integrating and extracting data, and only 20% into analysis and presentation. The heavy dependency on IT leaves business users in a reactive status quo, not upbeat for smart and sound decisions. This has led to business users rapidly switching from basic reporting tools and increasingly relying on disruptive technologies such as data virtualization and visualization, to aid decision making.
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