Author Archive

Going from high to the higher – The GIC story in India

Global in-house centres (GICs) have been an integral part of India’s IT-BPM growth story. A saga that began in the early 70s/80s continues to expand today, exploring new growth areas and realising significant RoI for parent organisations. more

GICs in India: Catalysing Digital Transformation

This is the second part to the blog titled GICs in India: Then and NowA different set of competencies usually spawn, during change. For an India GIC today, there has been a major shift in perception itself. The harbingers were clamouring for a while. A model purely based on cost arbitrage was likely to stagnate beyond a point. Riding on millions of man hours and painstakingly harnessing domain expertise & process excellence alike, India GICs today are well poised to showcase high-end competency. Change gains prominence through new governance structure, stronger interplay of digital technology and an increased focus on R&D. It is no more just about perception alone. India GICs are actually enabling digital transformation for their parent firms, and uniquely re-positioning themselves in the competency matrix. more

GICs in India: Then and Now

The GIC story in India continues on its growth path – a segment that started out as an afterthought to facilitate lower cost has now emerged as an imperative. In the process, it has become a key segment of India’s IT-BPM industry in terms of revenue & employment generated and its value addition to the parent firm. more

Talentscape: IT-BPM Industry

For India’s IT-BPM industry, its people have been the biggest differentiator and as such, it has made substantial investments in developing a future-ready workforce: more

The $18 billion question

‘Small is BIG’ is an oft quoted statement when it comes to India’s small & medium businesses (SMBs) segment – big opportunities, big business AND a big challenge. NASSCOM, in partnership with Frost & Sullivan, has put together a soon-to-be released report aimed at understanding the SMB customer with an action plan to crack this market. more

GICs in India: Onward and beyond – Delivering excellence

Global in-house centres (GICs; earlier known as captives) number at over 825 in India and are one of the most significant players in India’s IT-BPM industry. Export revenue from this segment has grown over 5X in the last decade from USD 3 billion in FY 2003 to USD 15.5 billion in FY2014, a CAGR of 16 per cent. more