Author Archive

Assuring a Higher ‘Net Promoter Score’ with IIoT

During the recent ARC Forum, Matt Orcutt, Director, Customer Experience, Ingersoll Rand Residential HVAC delivered a presentation on adoption of digital technologies including IIoT to improve the overall customer experience. The approach involved examining the interactions with the customer across the website, sales, distributors, self-service portal, call center, social media and IoT. The objective is to assure each phase of the customers’ experience across the buying and use lifecycle supports a satisfied customer. more

How will You Manage IIoT Success?

Utilizing the Opportunities with IIoT Adoption more

Industrial IoT Enables New Revenue Sources for Equipment Manufacturers

The Internet of Things (IoT) has dramatically altered the landscape for data collection and associated business processes. The systems needed to ingest, store, and process data used to reside within the walls of the corporate IT data center. Mobile devices started to break down these walls. Now, “things” share data regardless of location and IoT has become a primary application for cloud computing. Industrial IoT (IIoT) provides original equipment manufacturers (OEMs) with new visibility that enables value-added services, competitive advantage for product design, and revenue growth. Adoption is no longer an option. more