The last one year has been a transformational one for the IT-BPO industry, having ridden the severe downturn and now showing early signs of recovery. Unarguably, it was a rather trying period as time tested strategies and professional reputations took a beating, even as we witnessed the mighty fall and fail, not hitherto seen in the past 80 years. Less than a year back, in the last edition of NASSCOM 2009 in Mumbai, there were questions in the minds of participants, on issues like security, downturn and market volatility as we witnessing unforeseen challenges. Most were gearing up for a long drawn battle with enthusiasm and positivity in their hearts. Of course, it would be too ambitious to say that we have overcome all challenges, but surely these times have taught us to think differently. For years on end, managers apt at handling double digit growth were suddenly faced with an alien situation where even negative growth was a reality. Ideas which worked so well for decades, were simply put on the backburner as mere survival superseded all other goals, for many. more