GIC Archive

Going from high to the higher – The GIC story in India

Global in-house centres (GICs) have been an integral part of India’s IT-BPM growth story. A saga that began in the early 70s/80s continues to expand today, exploring new growth areas and realising significant RoI for parent organisations. more

Being World Class in India- Part 3

This post is the last of a 3 part series on how GIC (Global In-House Centers) can become a source of competitive advantage for their global organizations. This post outlines key success factors, and what GIC leaders in India need to do differently to become world class.  more

Being World Class in India- Part 2

This post is the second of a 3 part series on how GIC (Global In-House Centers) can become a source of competitive advantage for their global organizations. This post highlights what steps existing GICs are already taking to become world class in India- more

Being World Class in India- Part 1

This is the first of a 3 part series on how GIC (Global In-House Centers) can become a source of competitive advantage for their global organizations. This blog explores what World Class means, and why is it important for organizations. more

GICs in India: Catalysing Digital Transformation

This is the second part to the blog titled GICs in India: Then and NowA different set of competencies usually spawn, during change. For an India GIC today, there has been a major shift in perception itself. The harbingers were clamouring for a while. A model purely based on cost arbitrage was likely to stagnate beyond a point. Riding on millions of man hours and painstakingly harnessing domain expertise & process excellence alike, India GICs today are well poised to showcase high-end competency. Change gains prominence through new governance structure, stronger interplay of digital technology and an increased focus on R&D. It is no more just about perception alone. India GICs are actually enabling digital transformation for their parent firms, and uniquely re-positioning themselves in the competency matrix. more

GICs in India: Then and Now

The GIC story in India continues on its growth path – a segment that started out as an afterthought to facilitate lower cost has now emerged as an imperative. In the process, it has become a key segment of India’s IT-BPM industry in terms of revenue & employment generated and its value addition to the parent firm. more