co-creation Archive

Customer Centricity- Getting a Smile Everytime

When your customer gets in touch with you, what should their experience be like? Well, regardless of any metrics or measures, the bottom line is that they should go away with a smile on their face. Sometimes we are so tied up in the strategic management of customer service that this simple truth is forgotten. more

Get Set Go…Building Organizations With a Vision with Lynda Gratton from the London Business School

Live Blogging the Track on Day two of the NILF 2010…Get Set Go…Building Organizations With a Vision with Lynda Gratton from the London Business School. more