Mr Ashank Desai, the Chairman of Mastek and also the Chairperson for this session, introduced Lynda Gratton, the professor of Organisational Behaviour from London Business School. We are indeed lucky to have her address at the NILF, Mr Desai said. According to a recent survey conducted by FT, London Business School was ranked as the No 1 B School in the world and Prof Gratton was amongst the leading management thinkers of the world today. With an overall 18th rank and the highest in women, she certainly had all the right credentials. Prof Gratton has also authored several books, such as, Integrating the enterprise and Living Strategy. On a lighter vein, Ashank Desai shared a joke. A man had once gone to purchase a parrot and in one particular cage,  there were a dozen of them chirping away, but he caught one of them taking a nap. “Why is that’? enquired the man. “Oh, he is the Chairman”, shot back the seller. This had the crowd in splits. In this environment, no matter which strategy you adopt, ultimately it will be your employees who will drive business and deliver value, Mr Desai said. In a globalised and highly competitive environment, how much attention should you give to your employees? Their need is different from those of your customers , he said. With rising customer pressures, striking that vital balance becomes an imperative. Mr Desai spoke of some of the pressing challenges that employees face today: Commuting long distances and maintaining a work life balance is only a few of them. more