Hari – Two scenarios in today’s world – one, customer expectations 5-10 years ago was very different from what we see now, customer have become more agile and technology driven. There is a gap between what the customer wants and the service we are providing. And two, there is disconnect between the education and the skill-sets required at the industry. Changing dynamics of industry, and skills required to serve in different geographies is the context of the discussion. more